Digitalization and technological innovation are changing the nature of the job of the CIO. Leaders are rapidly scaling their digital businesses, making the remainder of this year and 2018 a defining moment for CIOs who don't want to be left behind, so calims Gartner Inc's annual global survey of CIOs. According to the survey, a CIO's role is transitioning from delivery executive to business executive, from controlling cost and engineering processes, to driving revenue and exploiting data.
Gartner analysts presented the survey findings at the recently-held Gartner Symposium/ITxpo in Orland, US. The 2018 Gartner CIO Agenda Survey gathered data from a record number of 3,160 CIO respondents in 98 countries and all major industries, representing approximately $13 trillion in revenue/public sector budgets and $277 billion in IT spending. For the purposes of the survey, respondents were categorized as top, typical and trailing performers in digitalization.
The survey results show that 95 percent of CIOs expect their jobs to change or be remixed due to digitalization. While world-class IT delivery management is a given, it will take up less and less of the CIO's time. Respondents believe that the two biggest transformations in the CIO role will be becoming a change leader, followed by assuming increased and broader responsibilities and capabilities. Inevitably, the job of CIO will extend beyond the traditional delivery roles to other areas of the business, such as innovation management and talent development.
7 job titles that need to upgrade tech skills to avoid layoffs
7 job titles that need to upgrade tech skills to avoid layoffs
Today, innovation is heralding change in the dynamics of workforce -— existing jobs are evolving and some skills that were relevant some yars ago are becoming redundant. Only those who proactively align their skillset to match the fast-changing changing industry demands will succeed in transitioning into the 'future workforce', say experts. Most of the jobs, or roles, that need the biggest amount of change are in the technology, fastmoving consumer goods, banking and finance, infrastructure, and telecom sectors. "Rapid developments and transformations across sectors are likely to reinvent the way we work. Additionally, jobs that currently don't exist may become the hottest jobs in the future," said Irfan Abdulla, director of talent solutions at LinkedIn India.
Product manager in FMCG sector
Traditional forms of delivery for FMCG managers i.e., the way they reach out to the consumer, is changing and that requires reskilling. People who have branding skills for FMCG are valuable to the ecommerce space as well. Ecommerce requires social media connect. Someone who heads a product on a website is responsible for this delivery, unlike traditional FMCG product managers who never did this. Their responsibilities include point of sale, branding and dealer distributor work. Salaries have changed dramatically here and job changes can bring a 30-35% increase in salaries.
Data analyst in FMCG sector
FMCG companies -- and indeed most companies across sectors — are focusing heavily on data analytics as a function, which means the profile of a data analyst is undergoing major reinvention. "The role of a data analyst is itself undergoing a sea change, primarily because better technology is available now to aid in decision-making," said Sumit Mitra, head of group human resources and corporate services at GILAC. Companies require employees working in this role to analyse how data can be useful. Today's data analysts need to be able to identify trends quickly, which, in turn, will ensure the company can leverage these to its best benefit. There is currently a demand-supply gap for this role.
Chief digital officer in BFSI sector
Nearly a decade ago, when banks and financial institutions started pushing online connectivity tentatively, the role of the chief digital officer came into the picture. His job was to oversee digitisation of core banking processes, ensure smooth functioning of ERP software and speedy transactions. With greater efficiency and quick development on the digital front, it has evolved into one that has manifold responsibilities today. "They are now responsible for looking not just after payments and transactions, but also acquisitions, engagement, and customer service — all of which are done through the digital medium," said Deodutta Kurane, group president for human capital management at YES Bank. At senior levels in this function, one can expect salaries upwards of Rs 1.5 crore, compared with about Rs 75 lakh four years ago.
Project manager in infrastructure sector
There are fewer changes in infrastructure jobs compared with a sector like FMCG, said S Venkatesh, president of group HR at the RPG Group. But the whole project cycle is getting tighter so there is pressure on business managers to fill up product timeline. "Engineering procurement construction or EPC projects have to be delivered not just on time but have to be profitable as well. Reskilling is happening in project processes. All of these have to follow a templatised process and follow a project guideline," he said. Salaries haven't dramatically changed in this space. But a lot of Chinese and Indian companies are going to Latin American markets since they enjoy cost advantage in material and contracts — so, people will have to learn to live and work in new geographies.
UX designers in technology
Today's user experience designers are fusionists who have evolved the field of UX from stylistic endeavor to one that solves spiky technology and social problems. "We're moving into things like robotics and autonomous car driving, so one can’t be stuck on UX and visual design skills any longer. Employees in the field of design should augment their skills and correlate with fields like affective science, machine learning, contextual intelligence, environmental and material design, etc., and the talent to merge product and service design," said Mohan Krishnaraj, global head, Litehouse (The User Experience Design Group) at Harman Connected Services.
Quality testing in technology
A tester works with results to provide inputs to product development teams on vulnerabilities and also interacts closely with the architect, development, integration, user interface and implementation teams. What is bringing disruption to the space is automation. “More and more jobs are likely to get reinvented with automation. Tech companies in the US have shed about 63,000 jobs this year alone," said Kunal Sen, senior vice president, TeamLease. With the rise in complexity of technology, automated testing will stay and grow.
Digital architect
This is the fastest-growing field in the information industry. An enterprise architect is required to shape solutions for clients and provide the delivery of it. Digital technologies have evolved from Web technologies but taken a form of enterprise applications at present. The role is necessary for integration, ERP, SCM, ecommerce, etc. A digital architect must know Java: Servlets, JSF, Spring, JUnit, Hibernate, Log4j or other logging framework. This skillset is evolving to add understanding Design Patterns, XP, .NET, Java/J2EE or similar industry standards. A person with 15 years of work experience in this function can draw Rs 45-60 lakh a year in salary, said Shiv Agarwal, managing director at ABC Consultants.
"The CIO's role must grow and develop as digital business spreads, and disruptive technologies, including intelligent machines and advanced analytics, reach the masses," said Andy Rowsell-Jones, vice president and distinguished analyst at Gartner. "While delivery is still a part of the job, much greater emphasis is being placed on attaining a far broader set of business objectives."
The survey showed that a majority of CIOs say that technology trends, specifically cybersecurity and artificial intelligence (AI), will significantly change how they do their jobs in the near future. Cybersecurity continues to threaten the global landscape in 2018, and 95 percent of CIOs surveyed said they expect cybersecurity threats to increase and impact their organization.
"In response to these concerns, the survey found that digital security ranks high on the CIO agenda as 35 percent of respondents said they have already invested and deployed some aspect of digital security, and 36 percent are in the process of planning to implement some form of digital security," said Mr. Rowsell-Jones. "CIOs are also increasingly adopting AI in their organizations. Predominantly, AI is being used initially, either to boost the customer experience or to fight fraud.
CIOs surveyed rank AI, followed by digital security and the Internet of Things (IoT), as the most problematic technologies to implement. Survey respondents agree that the most common pain point is the fact that these technologies, particularly AI, demand new skills, some of which can be hard to find.
The survey found that growth is the No. 1 CIO priority for 2018, as reported by 26 percent of CIOs. The use of digitized products and services is expected to drive new forms of revenue, business value and engagement of customers and citizens. The challenge for CIOs is how to grow it to deliver economies of scope and scale.
"CIOs are on the road from digital experimentation to digital scaling," said Rowsell-Jones. "However, a wall exists between those early digital experiments and pilots, and those that have achieved digital scale. Perhaps the biggest brick in that wall is organizational culture. CIOs need to identify the cultural behaviors that currently exist and what the future state vision is. In doing so, they must recognize existing cultural strengths and position cultural change as 'the next chapter,' rather than a massive overhaul, to respect employees' contributions and invite them to come along on the journey."
At least 84 percent of top CIOs surveyed have responsibility for areas of the business outside traditional IT. The most common are innovation and transformation. When asked about their success criteria, top CIOs report they are already close to the ideal split where more focus of their performance metrics is on business outcomes rather than IT delivery. Based on the top CIOs' responses, the ideal balance is 56 percent of metrics related to business outcomes, such as revenue growth, business margins and influencing business strategy, and 44 percent related to IT delivery.
The survey found that CIOs are spending more time on the business executive elements of their jobs compared with three years ago. In fact, CIOs from top performing organizations are spending up to four days more on executive leadership. The more mature an enterprise's digital business is, the more likely the CIO will report to the CEO.
In a change from previous surveys, respondents were asked to name the top differentiating technologies (in previous years they were asked about investment levels). Business intelligence (BI) and analytics still retain the top spot on the list, with top performers most likely to consider them strategic.
Seventy-nine percent of CIOs report that digital business is making their IT organizations more "change-ready," which suggests that now is a good time to implement change to the IT organizations, and, in turn, should make the transition to the new job of the CIO easier.
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