What Is Oracle Siebel CRM?

Oracle's Siebel CRM programs are designed for business use.Siebel CRM is one branch of Oracle's customer relations management program suite. The suite offers customer-centered applications for tracking, selling, billing and other tasks. It is available in multiple versions.

Oracle's Siebel line of products was introduced after Oracle acquired Siebel in 2006 and integrated CRM products into its own software. The programs offer a complete CRM solution for businesses. Siebel CRM consists of several applications. These include email marketing, sales, contact center, and quote and order capture. Analytics software for effectively tailoring use of the applications is also included. Oracle's CRM is available in two versions, an installable application version and an on-demand version. While businesses may purchase licenses for use of the applications, the on-demand version uses a subscription system to provide service. Customers may also use custom-tailored versions of the software that have been developed for several specific industries.