web stats service from statcounter


ClickFox survey
Some results of the latest research from ClickFox, an analytics company, show that most Americans find Android and BlackBerry phones difficult to operate. ClickFox recently did some research on smartphone service costs and transfer rates, and it turns out that a lot of customer service representatives are usually on the phone talking about Android and BlackBerry phones. Apple’s iPhone clocked in the least agent calls and repeat agent calls within 24 hours. Apparently these calls are costing companies to lose revenue as well, with each call costing about $4 per customer. And according to their findings, 76.7% of phone calls are more likely to transfer because of Android handset related questions when compared to BlackBerry and iOS.
   

0 comments:

Post a Comment

 
Top