Verify that your computer meets the minimum specifications for running the latest version of BT Broadband Desktop Help. Newer versions of the program require more hardware and processing power.
Open your Internet browser and navigate to BT's website. Click on the "Help" tab and select "Broadband." Click the "Broadband Desktop Help" link.
Select "Download Now" to download the latest version of BT Broadband Desktop Help. When prompted, select "Save As" and save the downloaded file to a convenient location, such as your desktop.
Double click the downloaded file to upgrade your BT Broadband Desktop Help.
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